FAQs | Mycelia Mushrooms

Question What type of payment do you accept?

AnswerWe accept both interact transfers and usual credit cards : Visa, Mastercard, Discover and American EXpress.

Question Where do you ship?

AnswerWe ship in both United-States and Canada.

Question How long does it takes for the shipping?

AnswerWe ship from Canada and United-States, nationally it takes between 3 and 7 open days and for international shipping the delivery time is between 1 and 2 weeks.

Question An item is missing, what do I do?

AnswerWe may have sent your order in multiple shipments. To verify, please check the shipping confirmation email and the packing slip included in the parcel. The packing slip will confirm which items you can expect to find inside.

If an item is missing, please contact our Customer Care team and we will do our best to find a solution as quickly as possible.

Question What is the return policy?

AnswerWe will only accept returns on items that are in its original condition: unopen, unused, and unwashed with all the original tags and packaging intact.

Question I did not received my shipment, what do I do ?

AnswerPlease contact us by email. Please DO NOT contact Canada Post. We will do further investigations and if there was any mistakes or problems we will take the appropriates measures.

Question Where do I store the mushrooms?

AnswerIn a dry and cool place, away from direct sunlight.

Question Does the product expire ?

AnswerYes. We have a 2 year shelf life on our mushroom products.

Question Are there any side effects to taking functional mushrooms?

AnswerOur mushroom products are generally regarded as safe, however please contact your health practitioner prior to taking any of our products if you have a concern.

Question Can I mix mushrooms ?

AnswerYes! the effectiveness will be improved because the mushrooms work in synergy, optimizing the effects.

Question What is the best time to take the supplement?

AnswerThe ideal time is in the morning ajun, thus giving the body the chance to absorb the supplement as best as possible.